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[招聘] Technical Support Assistant

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 楼主| 发表于 2017-2-6 10:28:46 | 显示全部楼层 |阅读模式
地区: 纽约 » 皇后区Queens » 法拉盛Flushing 行业: 电脑相关
类型: 全职 电子邮箱: careers@zbestpayment.com
电话: 917-382-9189
Summary
TechnicalSupport Assistant is the contact for new and existing merchants who havetechnical issues. Provide frontline customer support, includinghardware/software troubleshooting and diagnosis. Multitask merchant requests and product issueswith a sense of urgency. Communicatetechnical concepts in layman’s terms. Establish and maintain relationships with merchants. Work withsales team, responsible for presenting quotes of IT hardware, software, andservice solutions to current/potential customers. Ensure merchant processing isreliable and secure.


Job Description
·      Knowledge of credit cardprocessing operations, technology, and equipment
·      Proficient knowledge ofinstallations, which includes pre-installation assessments and training of ourcustomers regarding the use of company products and services
·      Ability to communicate withcustomers, employees, and vendors in a professional and courteous manner
·      Answering all inbound callssupport new and existing customers with processing issues
·      Responsible for technicalsupport for merchants remotely/onsite
·      Consults with sales to assessneeds and present solutions
·      Ability to organize andprioritize multiple work assignments
·      Performs all other relatedduties as assigned
·      Assist in basic IT supportwithin the office

Qualification
·      6 months call centerexperience, technical software/product support experience required orequivalent combination of technical education and support experience
·      Knowledge of POS (point ofsale) industry hardware, software, and procurement
·      Related experience in thecomputer technical support field, onsite technician experience a plus
·      Proficient of MicrosoftOffice, word, excel & outlook required
·      Proven ability to work in afast paced and dynamic environment
·      Must be able to adapt and learn new skills in a fast-pacedindustry
·      Excellent communication bothoral and written
·      Self-motivated, team player,detail oriented, and well organized
·      Passion of technology anddesire to solve problem
·      Learn and utilize software programsquickly and efficiently
·      Superior problem solving andtroubleshooting skills
·      Bilingual is a plus: Mandarin& English
Howto Apply: Send your resume to careers@zbestpayment.com

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 楼主| 发表于 2017-2-13 11:42:52 | 显示全部楼层
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